Legal
Effective Date: August 1, 2026
Welcome to Bridge Reception ("Bridge Reception", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, software, services, communications platform, and any related products or services provided by Bridge Reception. By accessing our website, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Bridge Reception provides AI-powered virtual reception and business communication services designed to assist businesses with customer communications and administrative workflows. Our services may include, but are not limited to, twenty-four (24) hour AI call answering, appointment scheduling, call routing, message taking, lead qualification, SMS communications, payment collection through supported integrations, web chat, customer communication automation, and business system integrations. Unless expressly agreed otherwise in writing, Bridge Reception acts solely as a communications service provider and does not provide legal, financial, medical, emergency dispatch, or other regulated professional services.
While Bridge Reception is designed to provide reliable service around the clock, uninterrupted availability cannot be guaranteed. Service interruptions may occur as a result of scheduled maintenance, internet or telecommunications outages, failures of third-party service providers, software updates, cyber security incidents, or circumstances beyond our reasonable control. We will make commercially reasonable efforts to restore services promptly whenever interruptions occur but make no guarantee of continuous or error-free operation.
Certain services provided by Bridge Reception are delivered using artificial intelligence technologies. By using our services, you acknowledge and agree that callers may interact with AI-generated voices, automated systems, and machine learning models. Although we continually monitor and improve the accuracy of these systems, artificial intelligence may occasionally misunderstand speech, misinterpret caller intent, generate inaccurate responses, or require human review. Clients remain solely responsible for reviewing important communications, verifying appointment details, confirming customer information, and ensuring that business-critical decisions are not based exclusively upon AI-generated responses.
Clients are responsible for providing complete and accurate information necessary for the configuration and operation of their account, including business information, hours of operation, scheduling rules, emergency contacts, escalation procedures, pricing, frequently asked questions, and any other operational instructions. Clients agree to promptly notify Bridge Reception of any changes affecting the operation of their services. Bridge Reception shall not be liable for errors, delays, or losses arising from incomplete, inaccurate, or outdated information supplied by the client.
Appointment scheduling services are performed using the calendars, booking rules, and availability provided by the client or through approved third-party integrations. Bridge Reception does not guarantee appointment availability and shall not be responsible for missed appointments, scheduling conflicts, duplicate bookings, calendar synchronization failures, staff availability, or errors resulting from third-party scheduling platforms or client-provided information.
Bridge Reception is not an emergency response service. Our services are not intended to replace emergency dispatch, public safety answering points, or emergency communications. Clients are responsible for establishing appropriate emergency escalation procedures where applicable. Individuals requiring police, fire, ambulance, or other emergency assistance should immediately contact their local emergency services. Bridge Reception accepts no responsibility or liability for emergency situations or any damages arising from the use or inability to use our services in emergency circumstances.
Where enabled, Bridge Reception may communicate with customers using telephone, SMS messaging, email, web chat, or other approved communication channels on behalf of the client. Clients represent and warrant that they have obtained all necessary permissions and consents required under applicable laws for such communications. Clients assume full responsibility for compliance with all applicable privacy, anti-spam, telecommunications, and consumer protection legislation within the jurisdictions in which they operate.
Bridge Reception may send SMS text messages to phone numbers you provide to us, including service notifications, appointment reminders, and follow-up communications related to your inquiry or account.
Consent: By providing your phone number and submitting our contact form, you consent to receive SMS messages from Bridge Reception. Consent is not a condition of purchase.
Message frequency: Message frequency varies based on your interactions with Bridge Reception.
Rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You will receive one confirmation message and no further SMS messages will be sent.
Help: Reply HELP for assistance or contact us at support@bridgereception.com.
No sharing: Your phone number and consent information will not be shared with or sold to third parties for their marketing purposes.
Calls may be recorded, transcribed, monitored, or analyzed for quality assurance, training, security, troubleshooting, compliance, and service improvement purposes. Clients acknowledge that recording laws differ by jurisdiction and agree that they are solely responsible for complying with all applicable notification and consent requirements relating to call recording.
Bridge Reception's pricing consists of recurring monthly package fees, usage-based charges, and optional additional services. Where a one-time onboarding or project fee is agreed in writing, it becomes non-refundable once implementation, configuration, or account setup has commenced. Monthly package and management fees are billed in advance, while usage-based services, including but not limited to connected minutes, AI processing, SMS messaging, voice services, and other metered features, are billed in accordance with the pricing plan selected by the client. Clients are responsible for all applicable taxes, government charges, carrier fees, and third-party costs associated with their account.
Where a service includes usage allowances, any usage exceeding the included allocation will be billed at the applicable published overage rates. Optional services, integrations, custom development, payment processing, extended AI functionality, and premium support are billed separately unless expressly included within the client's selected service plan. Bridge Reception reserves the right to amend pricing upon reasonable notice where permitted by applicable law. Continued use of the services following the effective date of any revised pricing constitutes acceptance of the updated fees.
Invoices are due in accordance with the payment terms specified on the client's account. Clients authorize Bridge Reception to charge the payment method on file for recurring fees, usage charges, overages, and any approved additional services. Failure to maintain a valid payment method or remit payment when due may result in suspension or termination of services without further obligation to Bridge Reception. Clients remain responsible for all outstanding balances incurred prior to suspension or termination.
Clients may cancel recurring services by providing notice in accordance with their service agreement. Cancellation does not relieve the client of any outstanding payment obligations, nor does it entitle the client to refunds for services already rendered, onboarding work completed, or prepaid fees except where required by applicable law.
Packages are billed monthly with no lock-in term. A cancellation takes effect at the end of the billing period already paid for, and any usage charges, additional services or approved project work incurred up to the cancellation date remain payable on the final invoice. Monthly service fees already billed are non-refundable.
All software, workflows, AI configurations, prompts, documentation, website content, trademarks, logos, branding, proprietary processes, and intellectual property developed or owned by Bridge Reception remain the exclusive property of Bridge Reception unless otherwise agreed in writing. Clients retain ownership of their own business information, customer information, and content supplied for the purpose of providing services.
Bridge Reception will take commercially reasonable measures to safeguard confidential information received from clients and will not intentionally disclose such information except where required by law, necessary for the provision of services through trusted subcontractors or technology providers, or expressly authorized by the client. Our collection, storage, processing, and use of personal information are further governed by our Privacy Policy.
Bridge Reception relies upon third-party providers, including telecommunications carriers, artificial intelligence platforms, cloud hosting providers, payment processors, calendar systems, customer relationship management platforms, SMS providers, and other technology partners. We are not responsible for outages, delays, security incidents, service interruptions, pricing changes, or operational failures attributable to any third-party provider.
To the fullest extent permitted by applicable law, Bridge Reception shall not be liable for any indirect, incidental, consequential, exemplary, special, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, data, or business interruption arising from or relating to the use of our services, regardless of the legal theory asserted. In no event shall the aggregate liability of Bridge Reception exceed the total amount paid by the client to Bridge Reception during the three (3) months immediately preceding the event giving rise to the claim.
Clients agree to indemnify, defend, and hold harmless Bridge Reception, its directors, officers, employees, contractors, affiliates, successors, and assigns from and against any claims, liabilities, damages, losses, expenses, or legal costs arising from the client's misuse of the services, breach of these Terms, violation of applicable laws, or inaccurate information supplied by the client.
Bridge Reception reserves the right to modify, suspend, discontinue, or improve any portion of its services at any time. Where changes materially affect existing services, reasonable notice will be provided where practical.
We may suspend or terminate services immediately where a client fails to pay outstanding invoices, engages in fraudulent or unlawful conduct, abuses our staff or systems, compromises the security or integrity of our services, or otherwise materially breaches these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, United States of America, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Nevada, unless otherwise required by applicable law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Bridge Reception reserves the right to amend these Terms at any time. Updated versions will be posted on our website together with the revised effective date. Continued use of our website or services following any amendment constitutes acceptance of the revised Terms.
If you have any questions regarding these Terms & Conditions, please contact us at support@bridgereception.com.
