Services

One service that answers every customer, everywhere.

Bridge Reception is an all-in-one communication service for home service businesses. Calls, website chat, Facebook and Instagram messages, bookings, customer records, payments and follow-up are handled together by one managed team — not stitched together from five different tools.

What we handle

Six connected capabilities, run as a single service.

Virtual Call Reception

Every call answered in seconds, qualified, and routed the way you would do it yourself.

24/7 call answering
Premium virtual reception agents customized for your business
New enquiry qualification and lead capture
Urgent-call identification and escalation

Included in Starter, Essential, Enterprise.

Explore Virtual Call Reception

Appointment Management

Bookings, reschedules and cancellations handled live on the call — straight into your calendar.

Booking appointments into your calendar
Caller reschedules and cancellations
Route-friendly slot allocation - custom integration

Included in Essential (one calendar), Enterprise (multiple calendars).

Explore Appointment Management

Website & Social Messaging

Website chat, Messenger and Instagram DMs answered and qualified in one inbox.

Website live chat widget
Facebook Messenger conversations
Instagram direct messages
One unified customer inbox

Included in Essential, Enterprise (advanced workflows); available to Starter as an optional add-on.

Explore Website & Social Messaging

Customer Management

Email, web forms, SMS and chat triaged, answered and routed to the right person.

Email and web-form enquiry triage
SMS replies and customer updates
Website chat and lead capture
Appointment confirmations and reminders

Included in Starter (Basic records), Essential (Full CRM), Enterprise (Advanced CRM).

Explore Customer Management

Payments & Revenue Workflows

Payments taken on the call through your provider — card details never handled by the agent.

Take customer payments through an integrated payment system
Securely connect calls with your supported payment provider
Escalate complex transactions to your team

Included in Enterprise.

Explore Payments & Revenue Workflows

Automation & Follow-Up

Missed-call text-back, reminders, review requests and reactivation running on their own.

Missed-call text-back
Appointment confirmations and reminders
Follow-up on unbooked enquiries
Review-request workflows

Included in Essential (Standard follow-up), Enterprise (Advanced workflows).

Explore Automation & Follow-Up

Packages

Which package includes what.

Service	Starter	Essential	Enterprise
Virtual Call Reception	Included	Included	Included
Appointment Management	Not included	Included, one calendar	Included, multiple calendars
Customer Management	Basic records	Full CRM	Advanced CRM
Website & Social Messaging	Optional add-on	Included	Included, advanced workflows
Payments & Revenue Workflows	Not included	Not included	Included
Automation & Follow-Up	Not included	Standard follow-up	Advanced workflows

See pricing

Service pages

Go deeper on any capability.

Ready to see it working for your business?

Compare packages or talk it through on a short discovery call.

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