Website & Social Messaging
Customers no longer only call. They message your website at 9pm, DM your Instagram after seeing a job photo and reply to your Facebook page from the couch. Website & Social Messaging answers all of it the same way your phone line is answered.
Every message door, one conversation
A branded chat widget on your site, your Facebook page inbox and your Instagram DMs all feed into a single Bridge inbox. Enquiries are answered from the same knowledge base your call agent uses, so the answer is identical whichever door the customer came through.
Every conversation is saved against the customer record, so a message today and a call next week are the same customer story rather than two disconnected fragments.
Qualified, not just replied to
Messages are treated as leads. Name, address, job type, urgency and contact number are captured, the enquiry is qualified against the work you actually take, and an appointment is offered where it fits.
Tyre-kickers, suppliers and spam are filed away without your team reading a word of it.
Human takeover whenever you want it
Your team can step into any conversation at any point and take over from the agent. Anything outside the agent's remit is escalated with the full thread attached instead of guessed at.
Outside business hours, customers still get an immediate, useful reply and a clear next step rather than silence until the morning.
What it is not
Website & Social Messaging manages direct customer conversations. It does not include social media content creation, posting or scheduling, comment moderation, advertising management or influencer management.
You keep ownership of your pages and accounts. Bridge is granted messaging access only.
How it runs
Arrive
Message lands from your site, Messenger or Instagram.
Answer
Replied to in seconds from your knowledge base.
Qualify
Contact details, job type and urgency captured.
Convert
Appointment booked or the thread escalated to your team.
Questions
Frequently asked
Keep reading
Virtual Call Reception
Every call answered in seconds, qualified, and routed the way you would do it yourself.
Appointment Management
Bookings, reschedules and cancellations handled live on the call — straight into your calendar.
Customer Management
Email, web forms, SMS and chat triaged, answered and routed to the right person.
Payments & Revenue Workflows
Payments taken on the call through your provider — card details never handled by the agent.
Automation & Follow-Up
Missed-call text-back, reminders, review requests and reactivation running on their own.