Appointment Management
A booking that happens while the customer is still on the phone converts. A callback to 'confirm a time' loses a meaningful share of them. Scheduling is where answering the phone turns into revenue.
Booked on the call, not after it
Your agent reads live availability from your calendar and offers real slots — not 'someone will call you back to arrange a time'. The customer commits while their problem is still front of mind.
The appointment lands in the same calendar your crew already works from, with the job type, address, access notes and contact number attached.
Reschedules and cancellations without the churn
Callers who need to move an appointment get it moved there and then. No voicemail chain, no double-booking, no crew arriving at an empty house.
Cancellations free the slot immediately, so the gap is visible before your dispatcher plans the day rather than after.
Route-friendly slot allocation
With a custom integration we can weight availability by geography, so the agent naturally offers the slot that fits the day your crew is already working near that postcode.
The result is fewer cross-town trips and more jobs per van, without your dispatcher rebuilding the schedule every evening.
How it runs
Check
Live availability read from your calendar.
Offer
Real slots proposed, weighted to the crew's route.
Book
Appointment written with job and access details.
Adjust
Reschedules and cancellations handled on the call.
Watch
Sample: booking a diagnostic appointment
Watch an appointment booked live on the call, straight into the calendar.
Demonstration recording. Scripts and voices are customised per business.
Questions
Frequently asked
Keep reading
Virtual Call Reception
Every call answered in seconds, qualified, and routed the way you would do it yourself.
Customer Management
Email, web forms, SMS and chat triaged, answered and routed to the right person.
Payments & Revenue Workflows
Payments taken on the call through your provider — card details never handled by the agent.
Website & Social Messaging
Website chat, Messenger and Instagram DMs answered and qualified in one inbox.
Automation & Follow-Up
Missed-call text-back, reminders, review requests and reactivation running on their own.