Our commitment
103769 P.E.I. INC., doing business as BRIDGE RECEPTION ("Bridge Reception", "we", "our", or "us"), is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, communicate with us, or use any of our AI-powered virtual reception and business communication services. By accessing our website or using our services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.
Bridge Reception provides AI-powered virtual reception services, including call answering, appointment scheduling, customer communications, call routing, web chat, SMS messaging, payment integrations, lead qualification, and workflow automation. In order to provide these services, we collect and process information necessary to deliver, maintain, improve, and secure our platform.
What information is collected
The information we collect may include personal information that you voluntarily provide to us, such as your name, business name, email address, telephone number, mailing address, payment information, account credentials, and any information submitted through contact forms, onboarding questionnaires, or customer support requests. Depending on the services selected, we may also process appointment details, business operating procedures, customer contact information, scheduling preferences, payment references, and communications provided by or on behalf of our clients.
Caller information and call recording
When callers interact with Bridge Reception, our systems may collect information including caller names, telephone numbers, call recordings, call transcripts, voicemail messages, appointment requests, customer inquiries, AI-generated conversation summaries, and other information necessary to complete the requested interaction. Calls may be recorded or transcribed for quality assurance, training, security, troubleshooting, compliance, and service improvement purposes. Clients are responsible for ensuring compliance with all applicable notification and consent requirements relating to call recording within their jurisdictions.
Information collected automatically
Like most websites and online services, Bridge Reception automatically collects certain technical information when our website or services are accessed. This information may include IP addresses, browser type, operating system, device identifiers, referring websites, pages visited, session duration, usage statistics, cookies, analytics data, and similar diagnostic information. This information assists us in improving performance, maintaining security, understanding website usage, and enhancing the overall user experience.
How data is used
Bridge Reception uses the information we collect to provide requested services, create and administer customer accounts, answer inquiries, schedule appointments, route communications, process payments, deliver customer support, improve our artificial intelligence systems, enhance service quality, detect fraud, maintain security, comply with legal obligations, enforce our agreements, and communicate important information regarding your account or our services.
SMS opt-in details
103769 P.E.I. INC., doing business as BRIDGE RECEPTION, sends SMS text messages to phone numbers provided to us through the forms on our website, including the demo booking form at bridgereception.com/book-demo. You opt in by checking an optional SMS consent box and submitting the form. The consent boxes are never pre-checked. Consent is not a condition of purchase. You may book a demo without agreeing to SMS.
Messages may include demo booking confirmations, reminders, rescheduling follow-up, service notifications, customer care responses and follow-up communications related to your inquiry or account. Marketing messages about Bridge Reception services are sent only if you separately agree to receive them. Message frequency varies based on your interactions with Bridge Reception. Message and data rates may apply depending on your mobile carrier and plan.
You may unsubscribe at any time by replying STOP to any message. Reply HELP for assistance, or email [email protected]. Mobile carriers are not liable for delayed or undelivered messages.
Clear no sharing statement about SMS opt-ins
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing with subcontractors in support services, such as customer service, is permitted.
Artificial intelligence processing
Our artificial intelligence technologies may analyze conversations, call transcripts, appointment requests, and customer interactions in order to generate responses, improve speech recognition, enhance service quality, and optimize workflow automation. While we continually improve these systems, AI-generated content may occasionally contain errors or inaccuracies. Clients remain responsible for reviewing important communications and confirming information before relying upon it for business decisions.
Disclosure of information
Bridge Reception does not sell personal information to third parties. We may share information only where reasonably necessary to provide our services, including with trusted cloud hosting providers, telecommunications carriers, AI technology providers, payment processors, scheduling platforms, customer relationship management systems, SMS providers, email delivery services, analytics providers, and other technology partners engaged to support our operations. We may also disclose information where required by law, court order, legal process, or where necessary to protect the rights, property, safety, or security of Bridge Reception, our clients, or the public.
SMS opt-in data and consent are handled separately and are never shared with third parties for marketing purposes, as described under SMS communications.
Data retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, satisfy legal or regulatory obligations, resolve disputes, enforce our agreements, or maintain appropriate business records. Call recordings, transcripts, AI interaction logs, and communication records may be retained for varying periods depending upon the services selected, applicable legal requirements, and operational needs.
Data security practices
Bridge Reception employs commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction. Although we implement industry-standard security measures, no method of electronic transmission or data storage can be guaranteed to be completely secure. Accordingly, Bridge Reception cannot guarantee absolute security of information transmitted through our services.
Cookie and tracking information
Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website functionality, personalize user experiences, measure website performance, analyze visitor activity, remember preferences, and support marketing efforts. Users may modify browser settings to disable cookies; however, doing so may affect certain website functionality.
Third-party integrations
Where our services integrate with third-party platforms, including calendar systems, payment providers, CRM platforms, communication providers, or business software, the collection and use of information by those third parties remain subject to their respective privacy policies. Bridge Reception is not responsible for the privacy practices or security measures of external services beyond our control.
User rights
You may unsubscribe from SMS at any time by replying STOP. You may also request access, correction, deletion, restriction of processing, or withdrawal of consent where legally available, including the right to update your information. Submit requests using the contact information below. Certain legal obligations may require us to retain specific information notwithstanding such requests.
Children's privacy
Bridge Reception's services are intended for business use and are not directed toward children under the age of thirteen (13), or such higher minimum age required by applicable law. We do not knowingly collect personal information directly from children.
Changes to this policy
As our business evolves, this Privacy Policy may be amended from time to time. Updated versions will be posted on our website together with the revised effective date. Continued use of our website or services following publication of an updated Privacy Policy constitutes acceptance of the revised policy.