Privacy Policy

Our commitment

Bridge Reception ("Bridge Reception", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, communicate with us, or use any of our AI-powered virtual reception and business communication services. By accessing our website or using our services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

Bridge Reception provides AI-powered virtual reception services, including call answering, appointment scheduling, customer communications, call routing, web chat, SMS messaging, payment integrations, lead qualification, and workflow automation. In order to provide these services, we collect and process information necessary to deliver, maintain, improve, and secure our platform.

Information you provide

The information we collect may include personal information that you voluntarily provide to us, such as your name, business name, email address, telephone number, mailing address, payment information, account credentials, and any information submitted through contact forms, onboarding questionnaires, or customer support requests. Depending on the services selected, we may also process appointment details, business operating procedures, customer contact information, scheduling preferences, payment references, and communications provided by or on behalf of our clients.

Caller information and call recording

When callers interact with Bridge Reception, our systems may collect information including caller names, telephone numbers, call recordings, call transcripts, voicemail messages, appointment requests, customer inquiries, AI-generated conversation summaries, and other information necessary to complete the requested interaction. Calls may be recorded or transcribed for quality assurance, training, security, troubleshooting, compliance, and service improvement purposes. Clients are responsible for ensuring compliance with all applicable notification and consent requirements relating to call recording within their jurisdictions.

Information collected automatically

Like most websites and online services, Bridge Reception automatically collects certain technical information when our website or services are accessed. This information may include IP addresses, browser type, operating system, device identifiers, referring websites, pages visited, session duration, usage statistics, cookies, analytics data, and similar diagnostic information. This information assists us in improving performance, maintaining security, understanding website usage, and enhancing the overall user experience.

How we use information

Bridge Reception uses the information we collect to provide requested services, create and administer customer accounts, answer inquiries, schedule appointments, route communications, process payments, deliver customer support, improve our artificial intelligence systems, enhance service quality, detect fraud, maintain security, comply with legal obligations, enforce our agreements, and communicate important information regarding your account or our services.

SMS communications

Bridge Reception may send SMS text messages to phone numbers you provide to us, including service notifications, appointment reminders, and follow-up communications related to your inquiry or account.

Consent: By providing your phone number and submitting our contact form, you consent to receive SMS messages from Bridge Reception. Consent is not a condition of purchase.

Message frequency: Message frequency varies based on your interactions with Bridge Reception.

Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You will receive one confirmation message and no further SMS messages will be sent.

Help: Reply HELP for assistance or contact us at support@bridgereception.com.

No sharing: Your phone number and consent information will not be shared with or sold to third parties for their marketing purposes.

Artificial intelligence processing

Our artificial intelligence technologies may analyze conversations, call transcripts, appointment requests, and customer interactions in order to generate responses, improve speech recognition, enhance service quality, and optimize workflow automation. While we continually improve these systems, AI-generated content may occasionally contain errors or inaccuracies. Clients remain responsible for reviewing important communications and confirming information before relying upon it for business decisions.

Disclosure of information

Bridge Reception does not sell personal information to third parties. We may share information only where reasonably necessary to provide our services, including with trusted cloud hosting providers, telecommunications carriers, AI technology providers, payment processors, scheduling platforms, customer relationship management systems, SMS providers, email delivery services, analytics providers, and other technology partners engaged to support our operations. We may also disclose information where required by law, court order, legal process, or where necessary to protect the rights, property, safety, or security of Bridge Reception, our clients, or the public.

Data retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, satisfy legal or regulatory obligations, resolve disputes, enforce our agreements, or maintain appropriate business records. Call recordings, transcripts, AI interaction logs, and communication records may be retained for varying periods depending upon the services selected, applicable legal requirements, and operational needs.

Security

Bridge Reception employs commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction. Although we implement industry-standard security measures, no method of electronic transmission or data storage can be guaranteed to be completely secure. Accordingly, Bridge Reception cannot guarantee absolute security of information transmitted through our services.

Cookies and analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, personalize user experiences, measure website performance, analyze visitor activity, remember preferences, and support marketing efforts. Users may modify browser settings to disable cookies; however, doing so may affect certain website functionality.

Third-party integrations

Where our services integrate with third-party platforms, including calendar systems, payment providers, CRM platforms, communication providers, or business software, the collection and use of information by those third parties remain subject to their respective privacy policies. Bridge Reception is not responsible for the privacy practices or security measures of external services beyond our control.

Your privacy rights

Depending upon applicable privacy legislation, individuals may have rights regarding their personal information, including the right to request access, correction, deletion, restriction of processing, or withdrawal of consent where legally available. Requests relating to personal information may be submitted using the contact information provided below. Certain legal obligations may require us to retain specific information notwithstanding such requests.

Children's privacy

Bridge Reception's services are intended for business use and are not directed toward children under the age of thirteen (13), or such higher minimum age required by applicable law. We do not knowingly collect personal information directly from children.

Changes to this policy

As our business evolves, this Privacy Policy may be amended from time to time. Updated versions will be posted on our website together with the revised effective date. Continued use of our website or services following publication of an updated Privacy Policy constitutes acceptance of the revised policy.