Acceptable Use Policy

Scope

Bridge Reception is committed to providing reliable, secure, and professional communication services for all clients. By accessing or using our website or services, you agree to use them only for lawful purposes and in accordance with this Acceptable Use Policy.

Prohibited conduct

Clients shall not use Bridge Reception to engage in unlawful, fraudulent, deceptive, abusive, threatening, defamatory, discriminatory, harassing, or otherwise inappropriate activities. Services may not be used to impersonate another individual or organization, misrepresent identity, distribute malicious software, conduct phishing or social engineering campaigns, transmit spam or unsolicited commercial communications in violation of applicable laws, or facilitate any activity that infringes upon the intellectual property or legal rights of another person.

Legal compliance

Bridge Reception may not be used to promote illegal products or services, support criminal activity, facilitate scams, distribute harmful or offensive material, or conduct activities that violate applicable local, provincial, state, federal, or international laws. Clients are solely responsible for ensuring that their business operations and communications comply with all applicable legislation governing consumer protection, privacy, telecommunications, advertising, anti-spam, payment processing, and data protection.

System integrity

Clients shall not attempt to interfere with, disrupt, reverse engineer, compromise, bypass security measures, overload, or otherwise impair the operation of Bridge Reception's systems, software, networks, artificial intelligence services, or infrastructure. Unauthorized access to accounts, data, or services is strictly prohibited.

Responsibility for Virtual communications

Where Virtual agents communicate on behalf of a client, the client remains solely responsible for the instructions, workflows, prompts, business rules, and information supplied to Bridge Reception. Clients acknowledge that they are responsible for reviewing Virtual agent communications and ensuring their accuracy, legality, and appropriateness before relying upon them for business purposes.

Enforcement

Bridge Reception reserves the right, in its sole discretion, to suspend, restrict, investigate, or terminate services immediately where we reasonably believe that a client has violated this Acceptable Use Policy, breached applicable laws, endangered the security or integrity of our systems, failed to pay outstanding fees, or engaged in conduct that may expose Bridge Reception, its clients, or third parties to legal, financial, operational, or reputational risk.

Nothing contained within this Acceptable Use Policy limits any additional rights or remedies available to Bridge Reception under applicable law or under the Terms & Conditions governing the use of our services.