Safety-related calls
Capture the caller's concern and location, then escalate issues such as sparking or an outage under your approved rules.
All industries
Bridge for Electrical
A front office that works the way your electrical business does.
Your electricians cannot stop mid-job for every incoming call. Bridge can distinguish routine enquiries from situations that need immediate attention and pass along the right information.
In practice
What Bridge could handle for your team
Every workflow is configured with your team. These are examples of how your front office could be set up.
Project enquiries
Collect the scope and property details for panel upgrades, installations and inspections before your team responds.
Scheduling
Offer appointments that match your service area and availability, with the details recorded for the technician.
One connected system
Not another script for your team to manage.
Bridge brings answering, qualification, scheduling and follow-up into a front office built around your actual processes. We configure, test and continue to manage it with you.
- Answers calls in your business name
- Captures the details your team needs
- Books against your rules and availability
- Routes urgent requests to the right person
- Keeps conversations and follow-up organized
Listen in
Hear how your calls get handled
Hear how Bridge could handle a customer call for a electrical business, from the first question to the next step.
Listen
Electrical safety enquiry
A sparking panel is identified as a priority and passed to the on-call electrician.
- CustomerHi, my breaker panel is making a buzzing sound and I noticed sparks. Can someone come out?
- BridgeI'm sorry you're dealing with that. Please keep clear of the panel. If there's smoke or fire, call emergency services right away. May I have your address and a number where the electrician can reach you?
- CustomerI'm at 42 Oak Street. My number is 555-0142.
- BridgeThank you. I'll flag this as urgent and send the details to the on-call electrician under our emergency process. They'll contact you about the next step.
Demonstration recording. Scripts and voices are customised per business.
Next step
See how it would work for your business.
In a demo, we'll discuss your call flow, customer questions, service area and booking rules, then show you a live Bridge receptionist.